Karma Clinic Complaints Procedure
Our aim is to provide the best possible service at all times. While we strive to achieve this there may be times where you, our valued client, feel unhappy with the service you have received.
Who can make a Complaint?
Complaints about The Belmore Centre and/or our staff can be made by any member of the public or their representatives, staff, businesses and public and voluntary bodies.
How to make a Complaint
You will need to initially talk to your therapist or another member of staff to raise your complaint and discuss the matter. We are always open to listen to you and your comments, suggestions or complaints, and will do our best to resolve the issue for you quickly and professionally, with solely your best interests in mind.
If you are not satisfied you may then put your comments, suggestions or complaints in writing to a member of Management.
Email: info@karma-clinic.co.ukÂ
Letter: For the attention of Management The Belmore Centre
115 Lower Road
Stoke Mandeville
Aylesbury
Buckinghamshire
HP21 9DR
The Complaints Process
All written complaints will be acknowledged by management within 5 working days. A formal response to all complaints will be given by management within 20 working days. If you feel at this stage the response to your complaint is unsatisfactory, your complaint will be referred on to the Managing Director. From this stage on all communication will be with the Managing Director only. A full response will be given from the Managing Director within 15 days from the complaint’s referral.
Should you be dissatisfied with the outcome of your complaint, you can escalate your complaint to the below: